WG96 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Wg96 collects various types of information depending on how you interact with our platform. Below are the categories of data we collect and why they are required:

1.1 Data You Provide Directly

When you register a WG96 account, you provide basic information such as your username, Malaysian phone number, and password. During the identity verification (KYC) process, which may be required prior to large withdrawals, you may be asked to provide additional information such as a copy of your Malaysian identity card.

1.2 Automatically Collected Data

When you use the WG96 platform — whether playing slots, placing bets on the Malaysia Super League, or playing poker — our systems automatically record the technical information needed for operations. This includes your IP address, device type, and activity logs for security and service optimisation purposes.

WG96 uses collected data solely for the purposes outlined below. We will not use your data for any purpose not stated here without obtaining your consent first.

• Providing platform services: Allows you to register, log in, deposit funds in MYR, place bets, play slots and casino games, and withdraw winnings via Touch 'n Go, GrabPay, or your Malaysian bank
• Identity verification: Ensuring that users are legitimate individuals aged 18 and above and do not hold multiple accounts
• Security and fraud prevention: Detecting and investigating suspicious activity, potential money laundering, or unauthorised use of the platform
• Service communications: Sending important notifications regarding your account, transactions, changes to terms, and security updates
• Product improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve WG96 platform features
• Customer support: Enables the wg96 support team to assist you with any account or transaction issues
• Legal compliance: Fulfilling reporting obligations as required by Malaysian regulatory authorities or applicable law

2.1 Marketing and Promotions

WG96 may use your email address or phone number to send information about promotions, bonuses, or platform updates. You can opt out of these marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Opting out of marketing will not affect essential service communications related to your account.

WG96 takes a highly cautious approach when it comes to sharing player data. Our core principle is: your data is never sold, rented, or shared for third-party marketing purposes. However, there are certain operational situations where limited data sharing is necessary:

3.1 Payment Processors

When you make a deposit or withdrawal using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks, and others), the necessary transaction information will be shared with the relevant payment processor. This sharing is limited to what is strictly required to complete the transaction in MYR and is subject to each payment processor's own privacy policy.

3.2 Game Software Providers

Some games on the WG96 platform — including slots, live dealer, and poker games — are provided by third-party software providers operating on their own servers. The minimum game data required to run these games may be shared with such providers; however, your full financial information is never disclosed to them.

3.3 Authorities & Legal Requirements

WG96 may disclose your personal data to law enforcement agencies, courts, or regulatory bodies where required to do so by applicable Malaysian law, court order, or valid legal process.

Data security is not just a box to tick on a compliance checklist. At WG96, it is a daily operational responsibility we take very seriously. The following security layers are in place to protect Malaysian players' data:

• 256-bit SSL encryption: All communications between your browser/app and WG96 servers are encrypted to the same security standard used by Malaysian online banking systems
• Hashed password storage: Your WG96 account password is never stored in readable form. We use strong cryptographic hashing algorithms, meaning even WG96 staff cannot read your password.
• Two-factor authentication (2FA): An additional layer of security available to all WG96 accounts – recommended for all active players
• Continuous threat monitoring: WG96's security systems monitor for suspicious activity, unauthorised login attempts, and traffic anomalies around the clock
• Internal access controls: Only staff who require access to specific data to carry out their responsibilities are permitted to do so, with a full audit trail maintained
• Regular penetration testing: wg96 conducts regular security testing to identify and patch any vulnerabilities before they can be exploited

4.1 Your Responsibilities

While wg96 invests heavily in security infrastructure, the safety of your account also depends on your own actions. We encourage all players to use strong, unique passwords, never share login credentials with anyone, enable two-factor authentication, and notify wg96 immediately if you suspect your account has been accessed without authorisation.

WG96 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance the user experience, and analyse how our platform is used. The following are the types of cookies we use:

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the wg96 platform. For more information on managing cookies in your browser, refer to your browser's help documentation.

As a WG96 player, you have the following rights regarding your personal data. WG96 is committed to facilitating the exercise of these rights within a reasonable timeframe.

WG96 retains your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy. Retention periods vary by data type:

• Active account data: Retained for as long as your WG96 account remains active
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting legal requirements
• Security and audit logs: Retained for 2 years for fraud detection and investigation purposes if required
• Marketing data and cookies: Retained until you withdraw consent or for 2 years from your last interaction, whichever comes first
• KYC records: Retained for 5 years after the business relationship ends, in accordance with compliance requirements

Once the retention period expires, data will be securely deleted or converted into a form that can no longer identify any individual (anonymised) for long-term analytical purposes.

In some cases, your personal data may be processed or stored on servers located outside Malaysia – for example, when using cloud infrastructure services or gaming software from international providers. wg96 ensures that any such data transfers are carried out with appropriate safeguards:

• Legally binding data processing agreements with all overseas vendors
• Ensuring that data recipients comply with equivalent or higher data protection standards
• Use of recognised standard contractual clauses to safeguard your rights

WG96 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe that someone under age has registered a WG96 account, please contact us immediately at support@wg96.biz. We will investigate and delete the account along with all associated data without delay.

Parents and guardians who discover their children accessing the wg96 platform are advised to use appropriate parental control software and to speak with their children about the risks of underage online gambling.

WG96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or how our platform operates. For material changes, we will:

1. Sending notifications to the email address registered with your WG96 account
2. Displaying a prominent notice on the WG96 platform for at least 14 days
3. Updating the "Last Updated" date at the top of this document

Continued use of the WG96 platform after a change notification is considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to stop using the platform and request account closure along with data deletion.

If you have any questions, concerns, or requests regarding this Privacy Policy or how WG96 handles your personal data, please don't hesitate to reach out. The WG96 privacy and support team is here to assist you in a friendly and transparent manner.